Last Updated On 07-Sep-2024
Effective Date 07-Oct-2024

The Jo Oliver Golf Academy respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or services, including booking golf lessons, making payments, and using the contact form.

By using our services or our website, you are agreeing to the collection, use and disclosure of your information in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. If we make significant changes to how we process your personal data, we will notify you in advance by email or through the website itself.  You will have the opportunity to review and accept the updated policy before it takes effect, which will be within 30 days of posting the revised Privacy Policy.

Who We Are

• Business Name: Jo Oliver Golf Academy
• Address: Chesfield Downs Golf Club, Jack’s Hill, Graveley, Hitchin, Hertfordshire SG4 7EQ, United Kingdom of Great Britain and Northern Ireland
• Phone Number: 07887 743449
• Email: joolivergolf@icloud.com
• Website: joolivergolfacademy.com

We act as the Data Controller for the personal data we process .

Information We Collect

We may collect and process the following personal information about you:

• Full name
• Contact details – Email address and phone number
• Lesson Booking Details – Date, time, lesson type
• Payment Information – We process online payments and in-person card reader payments via secure third-party payment processors. We do not store your card details ourselves. If you pay by bank transfer, we may receive your name and account details as part of the transaction. In all cases, we may keep limited information such as your name, payment confirmation, and transaction reference for our financial records.
• Other data you provide e.g. additional notes or preferences you submit
• Website usage data such as pages visited, device and browser details, and IP address

How We Collect This Information

We collect this information directly from you when you:

• Book a lesson
• Make a payment online (e.g. for a lesson package), in-person (e.g. via a card reader) or by bank transfer.
• Use the contact form on this website
• Contact us by phone, email, or in person
• Browse and interact with our website

How We Use Your Information

We collect and process your personal information for the following purposes:

• To manage and confirm your lesson bookings
• To send appointment reminders and updates
• To process payments made on our website, in-person, or via bank transfer
• To provide customer support
• To handle inquiries or complaints
• To administer our services
• To understand how visitors interact with our site, monitor performance, and improve our services and user experience. We use Google Analytics for this purpose.
• To comply with legal and regulatory requirements

We do not use your data for marketing.

Legal Basis for Processing

Under GDPR, we process your data based on:

• Contractual necessity – To provide the services you booked.
• Legitimate interests – To manage bookings efficiently and improve our services.
• Legal compliance – To fulfill legal obligations, such as record-keeping.

How We Store Your Information

When you submit personal information to us online, the information is securely transmitted to our systems and stored for the purpose of responding to your inquiry or providing the requested services.  When you book a lesson online or make a payment online, your data is stored securely with Acuity Scheduling and its third-party payment processing providers.

The security of your personal information is important to us. We store and process personal data using secure, GDPR-compliant third-party providers for our website hosting service, email service, and cloud storage service.

These providers implement industry-standard security measures, such as encryption, access controls, and secure data centres, to protect your information. While we take appropriate steps to safeguard your data, no system is entirely secure, and we cannot guarantee absolute security.

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and as required by law. You have the right to access, rectify, or request the deletion of your personal data at any time.

How Long We Keep Your Information

We retain your data only as long as necessary for bookings, record-keeping, and legal compliance.  This includes keeping payment and transaction records for at least 6 years to comply with UK tax and accounting laws. We may need to retain certain information for longer periods such as record-keeping/reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Sharing Your Data

We share your data with:

• Acuity Scheduling (a Squarespace company) – To manage online bookings and payments.
• Secure payment service providers who process payments on our behalf.
• Google for analytics.
• Legal authorities – If required by law.

Acuity Scheduling and our payment processors are contractually obligated to comply with GDPR and implement appropriate safeguards.

We do not sell or share your data with third parties for marketing.

International Data Transfers

Our third-party service providers and Google may store or process data in the United States or other countries. Where data is transferred outside the UK/EEA (e.g., to the U.S.), it is protected by legally approved mechanisms, such as Standard Contractual Clauses (SCCs) or adequacy decisions, to maintain GDPR compliance.

Children’s Data

Our services are primarily aimed at adults making bookings and payments. While some of our students may be children, we do not collect personal information from children under 16 through our website or booking system. Any personal information about children that we receive (for example, through a parent or guardian) is handled in accordance with this Privacy Policy and only used for the purpose of providing lessons and related services.

Your Rights

You have the following data protection rights:

• You have the right to request access, correction, or deletion of your personal data.
• You can object to our processing of your personal data, or ask us to restrict processing of your personal data.
• You can withdraw your consent of our processing of your personal data at anytime. This will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.
• You have the right to complain to a data protection authority about our collection and use of your personal data. Contact details for data protection authorities in the UK are available here.

To exercise these rights, you can write to us at joolivergolf@icloud.com. We will respond to your request within 1 month in accordance with applicable law.

Please note that if you do not allow us to collect or process the required personal information, or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies

We use cookies to help our website work properly, remember your preferences, and understand how you use our site. You can disable cookies in your browser settings, but some parts of the site may not work correctly.

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Social Media Links & Third Party Websites

Our website may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on this website. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

How To Complain

If you have any queries or concerns about the processing of your information that is available with us, you can email us at joolivergolf@icloud.com. We will address your concerns in accordance with applicable law. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint